FAQ: Mermay Hard Enamel Pins, Stickers & Mini Prints!
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When do I get to choose my rewards?

You’ll be able to fill out a survey choosing which rewards you want one week after the campaign ends!

Last updated: May 17, 2021 10:19

Does the holographic print come as a regular print?

It does not, only Ocean Dive and Allura’s Lantern do.

Last updated: May 17, 2021 10:19

Do all the mini print designs come as Holographic prints?

No, only Light of the Sea does.

Last updated: May 17, 2021 10:19

How do I customize my order?

You can use the add-on feature to add items to your order. You’ll see an option to do so after you select your pledge tier :)

Last updated: May 17, 2021 10:19

How do I change the amount of an add-on?

How do I add more items to my pledge?

(1). You’ll want to go to our Mermay campaign page and click “Manage your pledge” (2). It will bring you to a page to adjust it. You’ll see what you’ve already pledged, so click on it, it’ll say “current reward”. (3). Then you will want to click “pledge x amount” (it will show what you’ve already pledged, it won’t add or remove that amount to your current pledge). (4). This will bring you to the add-on section. You can change the items and item amounts there.

Last updated: May 17, 2021 10:19

If I'm an early bird, will I get the discount on add-ons?

Special add-ons will be available through Backerkit for Early Birds. We advise that you wait to add them when you receive your surveys at the end of the campaign. If you add them here, you won’t be able to get the discount!

Last updated: May 17, 2021 10:19

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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